Notice of Refund Policy Revision
Posted / Planned effective date: 2026-10-10 / 2026-10-20
Clarifies one-pass use after document payment, withdrawal limits and error restoration; shortens refund processing to 3 business days
On the document result screen, 'Pay and open' uses 1 pass on that result right after payment. We show this above the payment button before purchase and have offered it since October 10, 2026. Under the current policy, passes you have already used are not refunded. This revision adds that rule to the policy text and shortens refund processing to 3 business days, from the effective date.
Changed sections: 3 and 8
Before
There is no automatic-use rule after document payment. Refunds are processed within 3–5 business days after confirmation.
After
When you pay on a document result unlock screen, one pass is used immediately after payment to open that result. That pass is excluded from withdrawal; only the unused passes are refundable under Sections 2 and 3. If an error prevents the result from opening, the used pass is restored.
Payment cancellation is processed within 3 business days after refund eligibility is confirmed. The card issuer or payment method may take longer to return the funds.