Refund Policy

This policy applies to paid interview passes you purchased via a payment method (PayApp in Korea, card checkout via Polar overseas).

Within 7 days of payment, you may withdraw your purchase and receive a full refund of any unused passes. If you have used none of a purchase, you receive a full refund of that purchase.

If you have used some passes, we deduct the used sessions at the Single-pass list price (₩9,900 / USD 6.99 per session) and refund the remainder. Passes already used are treated as delivered digital content and are non-refundable.

Example: you buy a 5-pack for ₩29,000 and use 2 sessions — we deduct 2 × ₩9,900 and refund ₩9,200.

· Free passes granted as a sign-up bonus or promotion.

· Passes in an account restricted for abuse or terms violations.

If a system error, duplicate charge, or clear mischarge attributable to us is confirmed, we refund that amount in full regardless of usage.

If an interview is not delivered properly due to a defect on our side, we either restore the affected pass(es) to your account or refund them.

Contact jd@jidonglab.com with your payment date, payment method, and reason.

We aim to process refunds within 3–5 business days after confirmation; timing may vary with your payment method or processor (PayApp, Polar, card issuer). Refunds are made through the same payment method used for the original payment; where that is not possible, we refund to an account you designate.

This English text is provided for convenience only. In case of any conflict, the Korean version prevails. Contact: jd@jidonglab.com.